This policy applies to every DIZENZ product billed through a subscription. It works alongside our Terms of Service and each product’s own Addendum, which may state additional, product-specific terms.
1. Subscription billing
Subscriptions are billed in advance, monthly or annually depending on the plan you choose at checkout, and renew automatically until cancelled. You will see the price, billing frequency, and renewal terms before you confirm a subscription.
A receipt is emailed automatically for every successful charge, including renewals.
2. Free trials
Where a product offers a free trial, we will clearly state its length at signup. If the trial converts to a paid subscription, we will send a reminder before the first charge for trials longer than 7 days. You can cancel during the trial at no cost.
3. Cancellations
You can cancel your subscription at any time from the product’s account or billing settings — through the self-serve customer portal where available — or by emailing us. Cancelling stops future renewals; it does not automatically refund the current billing period.
When you cancel, you keep access to the paid features until the end of the period you already paid for.
4. Refunds
As a general rule, fees already charged are non-refundable, except in the following cases:
- You were charged in error (for example, a duplicate charge or a charge after you had already cancelled).
- A product had a verified outage or defect that materially prevented you from using it during the billing period.
- A refund is required by law in your jurisdiction (for example, statutory withdrawal rights for EU consumers on their first purchase).
To request a refund, contact us at agus@dizenz.com within 30 days of the charge, describing the issue. We review requests case by case and respond within 5 business days.
5. Plan changes
You can upgrade or downgrade your plan at any time from the account or billing settings. Upgrades take effect immediately and are prorated for the current period; downgrades take effect at the start of the next billing period unless stated otherwise for a specific product.
6. Chargebacks
If you have a billing concern, please contact us before initiating a chargeback with your bank — we can usually resolve it faster directly. Accounts with an open chargeback may be suspended while the dispute is investigated.
7. Contact
Billing questions can be sent to agus@dizenz.com.